#FAQ - Frequently Asked Questions

Quick answers to common questions about Flash Turbo CMS.

#General Questions

#Q: What browsers are supported?

A: Modern versions of Chrome, Firefox, Safari, and Edge. Minimum: released within last 2 years.

#Q: Is my data safe?

A: Yes. We use:

• SSL/TLS encryption (HTTPS)
• Password hashing
• Regular backups
• Firewall protection
• SOC 2 compliance

#Q: Can I use my own domain?

A: Yes. Contact support to set up custom domain for your store.

#Q: How many products can I have?

A: Unlimited. System scales automatically.

#Q: Can I import products from another system?

A: Yes. Contact support for import assistance (CSV, XML formats supported).

#Account & Access

#Q: I forgot my password. How do I reset it?

A:

1. Click "Forgot Password" on login page
2. Enter your email
3. Click link in email confirmation
4. Create new password
5. Login with new password

#Q: How do I enable two-factor authentication?

A:

1. Go to Settings → Security
2. Click "Enable Two-Factor"
3. Scan QR code with authenticator app
4. Enter verification code
5. Save backup codes safely

#Q: Can I change my email address?

A:

1. Go to Settings → Profile
2. Click "Edit Email"
3. Enter new email
4. Verify with confirmation link
5. Email changed

#Q: How do I add team members?

A:

1. Go to Settings → Users
2. Click "+ Add User"
3. Enter their email
4. Select role (Admin, Manager, Viewer)
5. Click "Send Invite"
6. They'll receive email with login link

#Q: What are the different user roles?

A:

• Admin: Full access to everything
• Manager: Can edit content, manage orders, limited settings
• Viewer: Read-only access
• Analyst: Can view reports but not edit

#Products & Catalog

#Q: What format should product images be?

A:

• Formats: JPG, PNG, GIF, WebP
• Size: 1200x1200px minimum
• File size: Under 5MB
• Aspect ratio: Square (1:1) preferred

#Q: Can I have product variants (size, color)?

A: Yes. Use variants feature:

1. In product, click "Add Variant"
2. Select variant type (Size, Color, etc)
3. Add specific options
4. Set price per variant
5. Each variant tracks inventory separately

#Q: How do I schedule a price change?

A:

1. Edit product
2. Go to "Pricing" section
3. Click "Schedule Price Change"
4. Select future date/time
5. Enter new price
6. Automatically updates at scheduled time

#Q: Can I bulk edit multiple products at once?

A: Yes.

1. Select multiple products (checkboxes)
2. Click "Bulk Edit"
3. Select fields to change
4. Apply to all selected

#Q: Can I delete a product?

A: Yes, but be careful:

1. Find product
2. Click "Delete"
3. Confirm (irreversible) Better option: Move to "Draft" or "Hidden" status if uncertain

#Q: How do I show/hide products without deleting?

A: Change status:

1. Edit product
2. Click "Publish Status"
3. Select "Draft" to hide (visible in preview)
4. Or "Published" to show
5. Click "Save"

#Orders & Payments

#Q: How do I create a manual order?

A:

1. Go to Orders
2. Click "+ New Order"
3. Select customer or create new
4. Add products from catalog
5. Set discount if applicable
6. Enter shipping address
7. Select payment method
8. Click "Create Order"

#Q: How do I process a refund?

A:

1. Find order in Orders section
2. Click to open order details
3. Click "Process Refund"
4. Enter refund amount
5. Select reason
6. Confirm
7. Customer notified automatically

#Q: What payment methods are supported?

A: Via Razorpay:

• Credit cards (Visa, Mastercard, Amex)
• Debit cards
• Net banking (India)
• Digital wallets (Apple Pay, Google Pay)
• UPI (India)

#Q: Why did a payment fail?

A: Common reasons:

• Insufficient funds
• Card expired
• Billing address mismatch
• Card blocked by bank
• Connection timeout

Solution: Ask customer to try again or use different card

#Q: Can I see failed payment attempts?

A: Yes.

1. Go to Orders
2. Filter by status "Payment Failed"
3. Click order for details
4. Shows payment error message
5. Offer customer to retry

#Q: How long does a refund take?

A: Usually 3-5 business days, depending on customer's bank.

#Pages & Content

#Q: How do I create a new page?

A:

1. Go to Pages
2. Click "+ New Page"
3. Enter page title
4. Click "+ Add Block" to add content
5. Configure each block
6. Click "Publish" when ready

#Q: What types of content blocks are available?

A:

• Text (Markdown support)
• Hero (Large banner)
• Product (Display products)
• Image (Single/multiple images)
• Grid (Multi-column layout)
• AI Chat (Interactive assistant)
• Custom blocks

#Q: Can I reorder blocks on a page?

A: Yes.

1. Hover between blocks
2. Drag handle icon
3. Move up or down
4. Click "Publish" to save

#Q: Can I schedule a page to go live later?

A: Yes.

1. Create page
2. Configure blocks
3. Click "Publish"
4. Select "Schedule"
5. Choose date/time
6. Page goes live automatically

#Q: How do I create a contact form?

A:

1. Create page
2. Add "Form" block
3. Configure fields:
   • Name
   • Email
   • Message
   • Custom fields
4. Set submission email
5. Publish

#Q: Can customers see draft pages?

A: No. Only published pages are visible.

#Customization & Settings

#Q: How do I change my store logo?

A:

1. Go to Settings → Brand
2. Click "Upload Logo"
3. Select image file
4. Drag to reorder if multiple
5. Click "Publish Changes"

#Q: How do I set store colors?

A:

1. Go to Settings → Colors
2. Click each color to change
3. Use color picker
4. Or enter hex code (e.g., #FF0000)
5. Preview updates in real-time
6. Click "Publish Changes"

#Q: How do I customize email templates?

A:

1. Go to Settings → Email Templates
2. Select template type:
   • Order Confirmation
   • Shipping Notification
   • Refund Notice
   • etc.
3. Edit template text
4. Use variables: {customer_name}, {order_id}, etc.
5. Click "Preview" to test
6. Click "Save"

#Q: Can I add my own scripts/code?

A: Limited options:

• Contact support for custom development
• Use blocks with HTML support
• Don't edit production code directly

#Q: How do I set up domain redirects?

A: Contact support for:

• Custom domain setup
• Subdomain configuration
• Redirect management

#AI Chat

#Q: What is the AI Chat feature?

A: Interactive AI assistant that can:

• Answer customer questions
• Create products
• Search for information
• Process orders
• Provide recommendations

#Q: How do I use AI Chat?

A:

1. Go to Manager area
2. Click "AI Chat" in sidebar
3. Type your question
4. Assistant responds in real-time
5. Click "Export" to save conversation

#Q: Can I add AI Chat to my website?

A: Yes.

1. Create or edit page
2. Add "AI Chat Overlay" block
3. Configure position (bottom-right, etc)
4. Set auto-open option
5. Publish page

#Q: Is AI Chat available for customers?

A: Optional. You configure when to show it:

• Manager-only (internal use)
• Customers only
• Both
• Scheduled times

#Troubleshooting

#Q: Why is my page loading slowly?

A:

• Check image sizes (compress if > 200KB)
• Reduce number of blocks per page
• Disable auto-play videos
• Check internet connection
• Contact support if persistent

#Q: Why can't I see changes after publishing?

A:

• Clear browser cache (Ctrl+Shift+Delete)
• Wait 30 seconds
• Try different browser
• Check page isn't still in draft

#Q: Why did my changes disappear?

A:

• Verify you clicked "Publish" or "Save"
• Check you didn't navigate away
• Look in "Version History"
• Contact support for recovery

#Q: Why can't I upload an image?

A:

• Check file size (max 5MB)
• Check format (JPG, PNG, GIF, WebP)
• Check internet connection
• Try different browser
• Try smaller file

#Q: Why are my products not showing?

A:

• Verify status is "Published"
• Check publication date (not future)
• Check category is published
• Verify visibility settings
• Clear browser cache

#Best Practices

#For Security

✅ Use strong passwords (12+ characters, mixed case, numbers, symbols) ✅ Enable two-factor authentication ✅ Don't share login credentials ✅ Logout when done ✅ Use secure networks (not public WiFi)

#For Performance

✅ Optimize images before uploading ✅ Limit blocks per page ✅ Avoid auto-play media ✅ Test page on mobile ✅ Monitor page speed

#For Customer Experience

✅ Keep products up-to-date ✅ Use clear, descriptive names ✅ Include high-quality images ✅ Write detailed descriptions ✅ Respond to customer inquiries

#Contact Support

#Getting Help

• Email: support@flashturbo.com
• Live Chat: Available in dashboard (9am-5pm EST)
• Phone: +1-555-FLASHTURBO
• Help Center: help.flashturbo.com

#Reporting Issues

Include:

1. What were you doing?
2. What did you expect?
3. What happened instead?
4. Screenshot if possible
5. Your tenant name

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Last Updated: October 27, 2025 Version: 1.0